We at Toppersbooks work hard to provide the best quality products. If you face any issues with the Received product, please reach out to us within 3 days of receiving the order. We entertain a request for a return and refund only for the below-mentioned cases:-
The product does not match the placed of the order, for example, if you order ” GATE Mechanical Engineering Study Material” and after delivery, you receive ” GATE Electrical Engineering Study Material”.In this case, kindly reach out to us within 3 days of receiving the order after verification we will initiate a Return and refund for your order.
Order cancellation is valid until we dispatch the products ordered. We do not entertain cancellation requests after the product is shipped or dispatched through our courier partner.
To know your order Status, kindly visit https://www.toppersbooks.com/contact-us/
Advanced COD payment: After the order is dispatched from the hub and if the order is not received by the buyer or the order is undelivered then the Advanced cod amount of Rs 60 will not be refunded to the buyer.
Prepaid Order Refund: Once the order is shipped from the hub if the Buyer does not receive the package or the order is undelivered by the courier partner then no refund (except for exceptional situations) will be provided to the buyer because the buyer paid the amount will balance Service cost and delivery cost ( Shipped+return), for more information kindly contact us filling this form: Click here
Refund in exceptional situations: Shipping Charges and Reverse Shipping Charges amount for Returned (RTO) products (in exceptional situations) will be deducted from the Total amount paid by the Buyer, for notification the buyer will receive complete cycle Shipping charges Details (Our Courier Partner Shipping Charges Forward Order+Backward Order) Screenshot to their Email Id. To claim a Refund for only the RTO (returned to Origin) product, kindly contact us by filling out this form: Click here Normal Shipping charges = Rs 90 to Rs 150 Per/ KG (Forward Order) + Rs 90 to Rs 150 Per/ KG (Backward Order) = Rs 180 to Rs 300 per cycle for product weight 1 KG |